vHealth by Aetna App

vHealth by Aetna

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Join vHealth by Aetna and talk to a doctor anytime, anywhere

vHealth by Aetna App

At Aetna, we understand that busy schedules and changing environments mean it’s not always easy to manage your health. 

So we created vHealth, giving you access to doctors 24 hours a day, from wherever you are in the world.

This benefit is free for you and all eligible family members to use, as often as you like.

So, if you’re too busy to get to the doctors, have a child at home whom you don’t want to take out, or you have an issue however small that’s been niggling away, then you can use vHealth.

We invite you to register now, so you have access when you need us:


Download 'vHealth by Aetna' in the App Store or Google Play; or visit our website here


Click on "Don't have an account?"


Enter your access code

Your access code can be found in your invitation email or SMS message.

Contact your Plan Administrator, or vHealth@aetna.com if you cannot locate your access code


Share access code with eligible family members to extend coverage


Multilingual Doctors

Consultations are available in a host of different languages, including English and Spanish.



International Level of Care

Receive consistent advice you can trust from our global team of doctors


Day & Night

Our doctors are on standby to provide advice and support, 24 hours a day, 365 days a year.


Home & Away

Connect to a doctor from the comfort of your living room, hotel or office.


Safe & Sound

Your medical information is stored securely on the app. Access your prescriptions, referrals and treatment plans at the touch of a button.


Health & Wellbeing

Our doctors will advise you on all aspects of your mental and physical wellbeing, including stress, sleep and diet.


Impartial & Independent

vHealth is run independently of Aetna, so any Information you share during a consultation will not affect your policy.


Free & Unlimited

Free access also extends to your loved ones. Any plan dependents over the age of 18 can register for their own account. You can book for plan dependents under the age of 18 using your own account.

If you have any questions, or can't download the app, please contact us via:

UK +44 (0) 20 3499 2851
USA +1 (0) 8572 563 784


As prescription regulation varies country by country, we cannot guarantee a prescription 

Eligible family members are those covered by your Aetna Health Plan

Appointments are not available from within the United States 

vHealth by Aetna is an Advance Medical service. Advance Medical together with their physicians and staff are independent contractors and are neither agents nor employees of Aetna. Aetna does not provide care or guarantee access to health services.  vHealth by Aetna, the Advance Medical service described in this document are only available free of charge to Aetna members for the period set out by Aetna. 

The contents of this communication (including attachments) are confidential and may be privileged.  If you are not the intended recipient of this communication, any disclosure, copying, distribution or use of its contents is strictly prohibited, and you should notify the sender immediately and then delete it (including any attachments) from your system. 

Aetna will not provide any services that violate any United States (US), United Nations (UN), European Union (EU) or other applicable economic or trade sanctions. This includes sanctions related to a blocked person or entity, or a country under sanction by the US, unless permitted under a valid written Office of Foreign Asset Control (OFAC) license. For more information on OFAC, visit https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx

Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. 

Google Play and the Google Play logos are trademarks of Google LLC. 

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties.

Please note, all future correspondence will come from aetna@globalcareondemand.com