vHealth by Aetna App

vHealth by Aetna

Your Aetna Plan has been upgraded

Join vHealth by Aetna and talk to a doctor anytime, anywhere

vHealth by Aetna App

At Aetna, we understand that busy schedules and changing environments mean it’s not always easy to manage your health. 

So we created vHealth, giving you access to doctors 24 hours a day, from wherever you are in the world.

This benefit is free for you and all eligible family members to use, as often as you like.

So, if you’re too busy to get to the doctors, have a child at home whom you don’t want to take out, or you have an issue however small that’s been niggling away, then you can use vHealth.

We invite you to register now, so you have access when you need us:


Download 'vHealth by Aetna' in the App Store or Google Play; or visit our website here


Click on "Don't have an account?"


Enter your access code

Your access code can be found in your invitation email or SMS message.

Contact your Plan Administrator, or vHealth@aetna.com if you cannot locate your access code


Share access code with eligible family members to extend coverage


Multilingual Doctors

Video consultations are available in English and Spanish. Telephone consultations are available in a wide range of languages. 

Click below for a full list.



International Level of Care

Receive consistent advice you can trust from our global team of doctors


Day & Night

Our doctors are on standby to provide advice and support, 24 hours a day, 365 days a year. Video consultations are available to book at a time that suits you. Phone consultations are on a call back basis – a doctor will contact you at the next available opportunity.

Response times


Home & Away

Connect to a doctor from the comfort of your living room, hotel or office.


Safe & Sound

Your medical information is stored securely on the app. Access your prescriptions, referrals and treatment plans at the touch of a button.


Health & Wellbeing

Our doctors will advise you on all aspects of your mental and physical wellbeing, including stress, sleep and diet.


Impartial & Independent

vHealth is run independently of Aetna, so any Information you share during a consultation will not affect your policy.


Free & Unlimited

Free access also extends to your loved ones. Any plan dependents over the age of 18 can register for their own account. You can book for plan dependents under the age of 18 using your own account.

If you have any questions, or can't download the app, please contact us via:

UK +44 (0) 20 3499 2851
USA +1 (0) 8572 563 784