At Aetna, we understand that busy schedules and changing environments mean it’s not always easy to manage your health.
So we created vHealth, giving you access to doctors 24 hours a day, from wherever you are in the world.
This benefit is free for you and all eligible family members to use, as often as you like.
So, if you’re too busy to get to the doctors, have a child at home whom you don’t want to take out, or you have an issue however small that’s been niggling away, then you can use vHealth.
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Enter your access code
Your access code can be found in your invitation email or SMS message.
Contact your Plan Administrator, or vHealth@aetna.com if you cannot locate your access code
Share access code with eligible family members to extend coverage
Video consultations are available in English and Spanish. Telephone consultations are available in a wide range of languages.
Click below for a full list.Languages
Receive consistent advice you can trust from our global team of doctors
Our doctors are on standby to provide advice and support, 24 hours a day, 365 days a year. Video consultations are available to book at a time that suits you. Phone consultations are on a call back basis – a doctor will contact you at the next available opportunity.Response times
Connect to a doctor from the comfort of your living room, hotel or office.
Your medical information is stored securely on the app. Access your prescriptions, referrals and treatment plans at the touch of a button.
Our doctors will advise you on all aspects of your mental and physical wellbeing, including stress, sleep and diet.
vHealth is run independently of Aetna, so any Information you share during a consultation will not affect your policy.
Free access also extends to your loved ones. Any plan dependents over the age of 18 can register for their own account. You can book for plan dependents under the age of 18 using your own account.
Telephone consultations are available in English, Spanish, French, Mandarin, Japanese, German, Arabic, Cantonese, Hindi, Hungarian, Portuguese, Malay, Korean, Thai and Italian.
Please remember Video consultations are available in English and Spanish only.
From the main hubs located in: USA, Spain, Portugal, UK, China, Eastern, Europe, Brazil and Chile.
English & Spanish: within 2 hours (up 4 hours at weekends)
French, Mandarin, Japanese: within 12 hours (up to 24 at weekends)
German, Arabic, Cantonese, Hindi, Hungarian, Portuguese, Malay, Korean, Thai and Italian: within 24 hours (up to 48 at weekends)
Please note, response times are often faster than shown.